VIP Departure Services

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What is this service?

On Departure: you will be met at the entrance of (or inside) the departure terminal building; then assisted through security, check in, customs and immigration; and then taken to your airline or member lounge or direct to the boarding gate (on reaching either of which is the end of the departure service). Escort from a lounge to the boarding gate is not usually available is these airports

Can you arrange a connection with the ferry to Macau?

Yes, special arrangements can be made for passengers leaving from (or arriving into) the HKG airport ferry terminal.

Do you need any other information?

Normally we will have enough information form the booking form. It is very helpful for coordination to have passenger’s or driver’s mobile cell number.

Does the service include being “fast-tracked” through immigration?

Normally it does not: sometimes we are able to negotiate special clearance with the duty immigration officer for passengers who have small children, who are elderly or infirm, or whose presence in the immigration line could cause a commotion (eg a well known celebrity). Our staff will use their knowledge and local contacts to make it as fast and easy as possible on the day.

Can all terminals be served?

Yes: We can meet and assist you in all terminals at the airport.

Is there an overnight surcharge?

Yes: there is a 50% surcharge for any meet and assist service relating to a flight with a scheduled arrival or departure time that is between 00:01am and 05:59am. There is a overnight surcharge for Chauffeur services.

Is there “short notice booking” surcharge?

No. We accept late orders and we do not charge extra. An order that is received under 48 hours before service time will be accepted and processed, and we will do our very best to arrange and confirm the requested service. Occasionally it might not be possible to find a greeter in time, in which case an immediate and full refund will be made.

VIP meet & assist. First Class service at the start and end of every flight.