You will be met at the air-bridge, escorted to through any visa, quarantine, transit, security, immigration, baggage, customs procedures; then you will be led to the next flight’s check in area, or to flight transfer desk, or to your airline lounge or to the boarding gate.
Sometime “international to international” connection may not be permitted solely within the transit area. Maybe a low cost “point to point” carrier’s flight might be involved. In this cases the airport layout, regulations or airline interline agreements may require you to pass through immigration, collect your bags and check in again. Each request will be evaluated case by case and a solution will be will be suggested and quoted at the time of booking.
Yes, special arrangements can be made for passengers leaving from (or arriving into) the HKG airport ferry terminal.
We can meet and assist you in all terminals at the airport.
Yes: there is a 50% surcharge for any meet and assist service relating to a flight with a scheduled arrival or departure time that is between 00:01am and 05:59am.
No. We accept late orders and we do not charge extra. An order that is received under 48 hours before service time will be accepted and processed, and we will do our very best to arrange and confirm the requested service. Occasionally it might not be possible to find a greeter in time, in which case an immediate and full refund will be made.